Although we strive to make sure we provide the very best service to you at all times, we
realise that we are not perfect so when we do make mistakes or you are not happy, we need to make sure we can deal with the situation as best as possible.

In the first instance we ask that you contact the following person:
Mr Mohammed Shiraz

We aim to acknowledge all written complaints within 3 working days; we will then conduct
an investigation and respond to you in writing as soon as possible but will take no longer than 15 working days.

If for any reason we are unable to respond fully within 15 working days we will contact you
in writing with an explanation and revised timescale.
When making a complaint please provide as much information as possible, this will enable us to resolve the issue as quickly as possible.

Still not happy?

In the event that you are not happy with the response you have received from our branch
managers or it is not appropriate to put your complaint directly to them, please forward your complaint to

Please mark any correspondence as private and include any complaint you have previously forwarded.
After our final response

If after receiving our response to your complaint you feel the issue has not been resolved you are advised to contact The Property Ombudsman (details below) who will independently assess your complaint. The Ombudsman will only deal with referrals within 12 months of our final response.

The Property Ombudsman Milford House, 43-45 Milford Street, Wiltshire, SP1 2BP
tel: 01722 333306 fax: 01722 332296 email:

Print Friendly, PDF & Email